How do I verify SMS capability on a mobile device?

 Procore MFA: Regional availability for SMS Verification

Procore supports Authenticator apps everywhere. SMS Verfication is only available in these countries Show/Hide Details  

SMS Verification is available in these countries.

  • Note: SMS Verification for Procore Pay (Payees) is limited to the United States.

  • US
  • Canada
  • Mexico
  • UK
  • Ireland
  • France
  • Germany
  • Spain
  • Italy
  • Australia
  • New Zealand
  • Singapore
  • Hong Kong

 

 Strengthen Your Security: Procore MFA

Multi-Factor Authentication (MFA)—also referred to as Two-Factor Authentication (2FA)—is being rolled out to limited Procore commercial accounts. While MFA is mandatory for Procore Pay users, MFA is available on a limited basis to commercial accounts to provide our clients an extra layer of security. To enable MFA for your organization, ask your Procore Administrator to contact your Procore point of contact.

Answer

Check your hardware and service plan to ensure your device can receive texts. While most modern devices support SMS by default, you need this capability to set up SMS Verification. Keep in mind that settings and icons differ between iOS and Android.

How to Verify SMS Capability on a Mobile Device

On iOS

  • Look for the Green Bubble: If you text someone and the bubble is green, you are using SMS. If it is blue, you are using iMessage (Apple's messaging service). If you can send a green bubble message, SMS is active.
  • Check the Settings: Go to Settings > Messages. Make sure that Send as SMS is toggled ON. This allows your device to revert to standard texting if iMessage or the internet is unavailable.
  • Check the Cellular Signal: Look at your device's status bar. If you see signal bars but no LTE, 5G, or Wi-Fi icon, your phone can usually still receive SMS, as it travels over the standard voice/cellular control channel rather than the data network.

On Android

  • Look at the Message App Indicators: In Google Messages, if you type a message and see a small padlock icon or RCS message in the text box, you are using data. If it says Text message or shows SMS next to the Send button, you are using the SMS network.
  • Check the SIM Status: Go to Settings > About Phone > Status > SIM Status. Look for Service State. It should say In Service.
  • Look for the Network Type: SMS generally requires a GSM, CDMA, or LTE connection. If your phone is in Airplane Mode with WiFi on, you likely won't receive standard SMS unless WiFi Calling is supported and enabled by your carrier.

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