How do I contact Microsoft Support for unresolved Conditional Access Evaluation issues?

Answer

If you have reviewed the Procore troubleshooting guides and determined that your Conditional Access Evaluation (CAE) issue stems from a Microsoft Entra (Azure AD) configuration or outage, your IT Administrator needs to file a support request directly with Microsoft.

To ensure your request reaches the correct technical team, categorize your ticket using the following details:

  1. Log in to the Microsoft Entra admin center.

  2. Navigate to Support & Troubleshooting > New Support Request.

  3. Select the following options:

    • Service: Microsoft Entra ID (formerly Azure AD).

    • Problem type: Conditional Access.

    • Problem subtype: Policies not applying as expected (or Continuous Access Evaluation if available).
      Microsoft Entra admin center showing a new support request form for Conditional Access policies with technical issue details.

  4. Describe the Issue: State that the "Procore for Outlook" enterprise application is being blocked despite meeting policy requirements, or cite specific error codes. For example, LocationConditionEvaluationSatisfied).

Note: For details on conditional access policies, see Microsoft's What is Conditional Access? support article.

See Also