You are trying to watch a Procore Certification video and your video is blurry or you cannot access or play the training video.
There are a few different reasons why you might be experiencing an issue with watching a video. Click below or scroll to the issue you are experiencing and follow the troubleshooting steps to determine a possible cause and solution.
Your video is blurry. When watching the videos on any of Procore's certification courses, you should see clear videos at all times.
The lesson page loads, but the video is black with white text stating: "Error loading file." Additionally, the video may load but shows text that states: "Error loading media: File could not be played!"
You cannot play videos on any computer located in the same office space. Additionally, you may see a shield icon on your browser showing that the URL of the course is blocked. In such cases, the issue is typically a network firewall issue that is perceiving the Procore Certification site as an "unsafe" site and is therefore blocking access.
We recommend trying the solutions to each of these errors even if your error is not specifically outlined above. If none of the suggested troubleshooting steps fixed your problem, please let us know. Send an email to email@example.com with the following information: