Before a user with 'Admin' level permission on the RFIs tool can place an RFI in the 'Open' status, it must have at least one (1) person designated in the 'Assignee' field. You also have the option to add multiple assignees on an RFI. For a person's name to appear in the 'Assignee' list on an 'Open' RFI, the following must be true:
- An active user record in the Project level Directory. See Add a Person to the Project Directory.
- 'Standard' or 'Admin' level permission on the RFIs tool.
Upon placing the RFI into the 'Open' status, the system designates the assignee(s) as having Ball In Court responsibility. Responsibility will shift after the assignee(s) provide a response. To learn how to respond to an RFI as an assignee, see Reply to an RFI.