Support Home > FAQ > How do I use Procore's live chat support?

How do I use Procore's live chat support?

Answer

Any user that logs in to https://app.procore.com can receive live customer support help from Procore's Customer Support team. Start a live support chat session at any time (during supported business hours). 

Things to Consider

Steps

  1. Log in to the Procore web application. See Log in to Procore Web.
  2. Click the Question Mark (?) icon. Then click Live Chat from the drop-down menu.



    The live chat session will be launched in a new "pop-up" web browser window.
    Important! Your web browser must be configured to allow popups from Procore. See How do I configure my browser to allow popups from Procore?
     
  3. Complete the web form with relevant information about your question/issue.  


     
  4. Click Chat Now to begin your live chat session with a member of our Customer Support team. During your live chat session can you type your question/response in the text box at the bottom of the window and click Return/Enter on your keyboard to send your message. 
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Last modified
13:31, 7 Apr 2017

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