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How do I resolve a "Path too long" error in Procore Sync?

Background

You uploaded files into Procore via the web application or a mobile app, and you now want to sync them to your Windows computer via Procore Sync. After the initial sync, you received an error stating "File path exceeds 260 characters." 

Answer

The Windows operating system has an imposed file path limitation of 260 characters (for more information see https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx). Because Procore does not have a limitation on file path length, you may not be able to sync the file to your Windows computer without shortening the file or folder names, or the path itself.

  • Option 1: Shorten the default path configuration for your files.
    • Open Procore Sync from the system task tray on your computer. See What is a system task tray?
    • Click the Settings tab.
    • (Optional) If you have projects that are currently synced, click Unsync all projects to update path. This will remove all of the projects from your computer so Procore can reconfigure the path.
      • Note: You will be able to easily sync the projects again once you're done.
    • Unmark the checkboxes next to "Company Name," "Project Name," or "Job Number" to make the file path shorter.
      • Note: Suggested best practice: Only include either the job number or the project name in your file path.
    • Click Update Path.
    • Re-sync your projects with your computer.
  • Option 2: Rename the file.
    1. In Procore Sync, open the Recents tab.
    2. Click the Notifications page.
    3. Click the "Path too long" error.
      Note: You will be directed to the file in Procore in your web browser.
    4. Rename the file to a shorter name (e.g. Project/Folder 1/Project File1234567.pdf > Project/Folder 1/Project File1.pdf)
  • Option 3: Rename the containing folder.
    1. Navigate to the project's Documents tool.
    2. Click a folder in the file's path.
    3. Rename the folder to a shorter name. (e.g. Project/Project File's Containing Folder 1/File 1 > Project/Folder 1/File1).
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