A common concern of many customers is ensuring that their emails are not accidentally flagged as spam by a recipient's email filters and consequently do not reach a recipient's inbox. Since timely and reliable email correspondences are a critical component of managing any construction project, it's important to properly understand Procore's own anti-spam techniques, as well as the additional measures that you can employ to ensure reliable communication with all parties.
Since there is no way to control how an email recipient configures their email filtering settings, it's impossible to guarantee that an email will always reach a recipient's inbox instead of their own spam folder. However, there are certain anti-spam techniques and best practices that can help ensure that your emails are not accidentally filtered out.
Procore leverages the technology of SendGrid for the reliable distribution and delivery of all emails from the Procore system. SendGrid is one of the world's largest Email Infrastructure as a Service providers that specializes in reliable and secure email deslivery for many of today's top SaaS companies including Pinterest, Spotify, and Uber.
Procore uses a dedicated IP address for sending emails which means we maintain total control of its use and reputation. (Note: To request the IP address, please contact your Account Manager.) In contrast, the use of shared IPs for sending emails could result in lower performance and reliability because sent emails could be negatively affected by another sender's email activity. (See Shared and Dedicated IPs: Which should you choose?)