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Procore

A Message from Customer Success

There are many exciting things happening at Procore and we wanted to share these updates with you. First, given our rapid growth, we are happy to announce we have allocated even more resources to Customer Success. Our intention is to translate this into an even better experience for you, and a healthier relationship between our companies.

We’ve built out a team of our more senior Customer Success Managers to collectively provide our clients with a more proactive approach to account management.

Our Customer Success team will be providing:

  • Training Presentations: Public and optional webinars to help you get the most out of our tool set
  • New Procore Features: Keeping you up to date on new functionality via email and webinars
  • Proactive Account Health Monitoring: Informing you about your team’s usage in Procore to increase adoption
  • Annual Business Reviews: Touching bases around the time of contract renewal

Our #1 priority is for Procore to help grow your business and make your company more successful, so you can control how much or how little support you need. This means less pressure directly from individual Customer Success Managers to jump on business reviews via calls and emails.

Of course, for any company/account specific questions you can still get assistance by reaching out to CustomerSuccess@Procore.com, and you will be hearing from us in the coming weeks about the latest and greatest Procore features!

For any questions about the Procore system, please continue to contact our awesome Support team, and leverage our additional support resources by clicking the "?" icon in the Procore web application.

For a list of all the available resources available to you and your team, check out this link! Feel free to share this article with your team internally: https://support.procore.com/moving-f...d-with-procore

Thanks,
Procore's Customer Success Team